Return & Refund Policy

In the event of a return or refund, the customer is required to notify MYTV Broadcasting Sdn. Bhd. in writing via our Customer Service e-mail onlinesales@mytvbroadcasting.my under the heading "Returns and Refunds". Please note that all returns and refunds are subject to an RM50 handling fee and the customer will be responsible for return shipping costs.

The customer is reminded that prior to purchase, they are advised to verify signal reception with the MYTV coverage map from the link provided on the order page. MYTV Broadcasting will NOT be held responsible in the event the customer failed to verify signal reception prior to purchase.

Please note that all promotional priced items will NOT be refunded.

 

Refund of Payment:

  1. All refunds shall be made via the original payment mechanism and to the person who made the original payment, except for cheque/cash transactions, where refunds will be made via bank transfer or cheque into the individual’s bank account provided that complete and accurate bank account details are provided to us
  2. We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider's internal processing timeline.
  3. All refunds are conditional upon our acceptance of a valid return of the product. The returned product must be included with the original receipt and returned in good condition. The packaging should be in its original condition, sealed, and in the original shipping container as received. If the product has been used or damaged by the customer it will not be refunded.
  4.  MYTV Broadcasting Sdn Bhd will not be responsible if your shipment is lost during the return transit.
  5. We reserve the right to modify the mechanism of processing refunds at any time without notice.


Please return your purchase to the following address:
MYTV Broadcasting Sdn Bhd
2271 Jalan Usahawan 2, Cyber 6
63000 Cyberjaya

Please contact us at onlinesales@mytvbroadcasting.my or 1300 80 6988 if you have any questions or doubts.

In the event of manufacturing defects and returns involving warranty, please contact MYTV Customer Careline at 1300 80 6988.