Terms & Conditions

Welcome to MYTV Broadcasting Sdn Bhd (“MYTV”)’s online store. The terms and conditions stated below apply to all visitors, users and customers of shop.mytvbroadcasting.my (“Website”). This Contract contains the terms and conditions that apply to the purchase from MYTV on order of the product listed in this Website ("Product"). You acknowledge that you are fully aware of the contents of these terms and conditions and, on placing any purchase order for the Product, you agree to be bound by and accept these terms and conditions.



The content of the terms and conditions may be changed, moved or deleted at any time. Please note that MYTV Broadcasting Sdn Bhd have the rights to change the contents of the terms and conditions without any notice. In the event of any violation of rules and regulations of these terms and conditions, MYTV Broadcasting Sdn Bhd will take immediate action(s) against the offender(s).


Site Content & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, written and other materials that appear as part of this site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by MYTV Broadcasting Sdn Bhd.


Comments and feedbacks

All comments and feedbacks to shop.mytvbroadcasting.my will remain as MYTV Broadcasting Sdn Bhd's property. User shall agree that there will be no comment(s) submitted to shop.mytvbroadcasting.my that will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any or all comments made.


Inaccurate information

From time to time, there may be information on mytvbroadcasting.my that contains typographical errors, inaccuracies, or omissions, that may relate to product description, pricing, availability and article contents. We reserve the right to correct any such errors, inaccuracies, and change or edit information without prior notice to the customers.



The user shall agree to defend, indemnify and hold MYTV Broadcasting Sdn Bhd harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.


Link to other sites

Any access link to third party sites is at your own risk. MYTV Broadcasting Sdn Bhd will not be related or involved with any such website if the user's content/product(s) is damaged or any loss is experienced due to any connection with a third-party site.



You may pay for the Product(s) using any of the payment methods prescribed by MYTV Broadcasting Sdn Bhd from time to time. The payment methods may be subject to additional terms as prescribed by MYTV Broadcasting Sdn Bhd from time to time.


Payment methods

The customer agrees to be subjected to the applicable user agreement of their payment method. The customer may not claim against MYTV Broadcasting Sdn Bhd or any of its agents, for any failure, disruption or error in connection with their chosen payment method. MYTV Broadcasting Sdn Bhd reserves the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice or giving any reason.


Failure to pay

If the Customer fails to make any payment pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to MYTV Broadcasting Sdn Bhd, MYTV Broadcasting Sdn Bhd shall be entitled to cancel the order or suspend delivery of the Product(s) until payment is made in full.



The customer has the right to cancel an order only if the order is still in "pending" status. The cancellation must be communicated to MYTV Broadcasting Sdn Bhd in writing via onlinesales@mytvbroadcasting.my. Upon receipt of payment, all orders are irrevocable and unconditional and MYTV Broadcasting Sdn Bhd shall be entitled (but not obliged) to process such order(s) without the customer’s further consent and without any further reference or notice to them.


Termination of order

MYTV Broadcasting Sdn Bhd reserves the right to terminate the order, in the event that a product has been mispriced on the site, in which event MYTV Broadcasting Sdn Bhd will notify them of such cancellation by giving three days’ notice. Upon termination of the order under this clause, MYTV Broadcasting Sdn Bhd shall refund the payment charged to you for the product.


Delivery address

Delivery of the product(s) shall be made to the address specified in your Order either by MYTV Broadcasting Sdn Bhd (or its agents) on behalf of MYTV Broadcasting Sdn Bhd.


Shipping & packing charges

Shipping and packing charges shall be as laid out in the order page.



Customers will be notified of shipment of purchase via email and will be provided a tracking number for reference. 


Delivery timeframe

Customers should expect to allow for a delivery time of within 5 to 10 working days after confirmation of payment. However, the customer acknowledges that delivery of the Product(s) is subject to availability of the Product(s). MYTV Broadcasting Sdn Bhd will make every reasonable effort to deliver the Product(s) to you within the delivery timeframe stated on the relevant page on which the Product is listed, but you acknowledge that while stock information on the site is updated regularly, it is possible that in some instances a Product may become unavailable between updates. All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product is delayed MYTV Broadcasting Sdn Bhd will inform you accordingly via e-mail and your Product(s) will be dispatched as soon as it becomes available. The time for delivery shall not be of the essence, and MYTV Broadcasting Sdn Bhd (nor any of its agents) shall not be liable for any delay in delivery whatsoever caused.


Deemed receipt

In the event you do not receive the Product by the projected delivery date and provided that you inform us within 3 days immediately from such projected delivery date, we will try, to the best of our ability, to locate and deliver the Product. If MYTV Broadcasting Sdn Bhd does not hear from you within 3 days from such projected delivery date, you shall be deemed to have received the Product(s).


Customer’s failure to take delivery

If the Customer fails to take delivery of the Product(s) (otherwise than by reason of any cause beyond the Customer's reasonable control or by reason of MYTV Broadcasting Sdn Bhd) then without prejudice to any other right or remedy available to us, we may terminate the Customer Contract.


Warranty Terms & Conditions

The decoder unit is guaranteed by MYTV against defective materials and manufacturing defaults for a period of twelve (12) months from the date of purchase. The exception on warranty period of three (3) months shall apply for the Remote Control Unit (“RCU”) (collectively referred to as “Products”)


The warranty does not apply to any breakage or defect resulting from accidents, disassembly, misuse, or any unauthorized modifications or alterations.


This warranty will be null and void in the event that at any time during the warranty period, any part or parts of the Products is or are removed, altered, tampered with, adjusted, modified, dismantled, repaired or handled in any way whatsoever by any person or persons not authorized by MYTV.


The purchaser is required to present Case Reference Number and Customer Form obtained from the MYTV Customer Careline as an original proof of purchase document when after-sales service is required.


MYTV’s liability under this warranty is limited to replacing defective decoder and RCU only. MYTV shall not be in any way liable for any consequential, incidental or indirect damages whatsoever arising from or in connection with the use, inability to use or performance of the Products, including without limitation to loss of profits, loss of business or damage of other property due to the malfunction of the Products.


The warranty expressly provided herein is the sole and exclusive warranty provided in connection with the Products and no other warranties or representations, of any kind, whether oral, written, express or implied including without limitation any implied warranties of quality, merchantability or fitness for a particular purpose are provided. In so far as any written warranties cannot be excluded, such warranties shall be limited to the terms of this warranty and for the warranty period expressed herein.


In the event of manufacturing defects and returns involving warranty, please contact MYTV Customer Careline at 1300 80 6988.